RETURNS AND REFUNDS
30-Day Money Back Guarantee
Vaiolab wants you to be happy with your purchase. If you are not 100% satisfied with that purchase, you can return the product for a full refund or exchange it for another product.
Refund requests must be submitted within 30 days of receiving your order. To request a refund, complete the form below to receive a Return Merchandise Authorization (RMA) via email within one business day, with instructions on how to ship the products back.
If you created an account (with a username and password) when you placed your order, then for faster service, login before you complete the RMA form and select the order that you want to return. If you checked out as a Guest, enter your email and order number below to continue.
Please Note:
- Express shipping charges are not refundable.
- Customer is responsible for return shipping charges.
- Refunds are issued within 2 business days in form of payment used when you placed your order.
- Only products purchased directly on Vaiolab.com are eligible for the refund or exchange.
